Our Reviews

What Our Community is Saying

Browse recent reviews of our skilled nursing and short-term rehabilitation services at Mentor Hills Post Acute in Mentor, Ohio. These testimonials reflect the quality of our nursing care, therapy outcomes, responsive communication, and the warm, welcoming environment we strive to provide every day.

All Reviews

3.9

28 reviews

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Profile photo of Alisia Maynard
Alisia Maynard on Google
2 days ago

Excellent care, very friendly staff, met all my goals in therapy. Highly reccommend!

Business response 2 days ago

Hi, Alisia. We appreciate the kind words and are glad we could provide you with a positive experience!
Profile photo of Anthony Washington
Anthony Washington on Google
14 days ago

I recently had a loved one at Mentor Hills and am so happy with the care they received. Great job to all the staff. They are caring and kind.

Business response 14 days ago

Hi, Anthony. We are thrilled to learn that you had a positive experience with us!
Profile photo of Jesse Bacigalupi
Jesse Bacigalupi on Google
33 days ago

The Mentor Hills team genuinely cares for its residents & staff. I can speak from firsthand experience. From Therapy to Wound care, Mental Health, Nursing & NP services – this facility is a great choice for rehab or long term care.

Business response 33 days ago

Hi, Jesse. We appreciate the kind words and are glad we could provide you with a positive experience!
Profile photo of Rae H
45 days ago

Business response 44 days ago

We appreciate your feedback, Rae. If you would like to discuss your experience further, don’t hesitate to reach out to us at (440) 256-1496 or . We would love the opportunity to resolve any issues.
Profile photo of Jessica Whipkey
Jessica Whipkey on Google
3 months ago

My uncle is in there and the nurse are leaving him wet.. I just want him better take care of and not neglect..

Business response 3 months ago

Thank you for leaving feedback. Our administrator has been made aware of this review. Please reach out to us at (440) 256-1496 so we may identify ways to improve your experience.
Profile photo of Tyra Layman
Tyra Layman on Google
3 months ago

This place is a nursing home, and I wouldn’t put anyone I cared about in there.

Business response 3 months ago

Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience didn’t meet your expectations. We’ve shared your review with the management team so we can focus on this opportunity for improvement. Please contact our administrator at (440) 256-1496 if there are any additional concerns you’d like to discuss.
Profile photo of Ryan Schmitt
Ryan Schmitt on Google
5 months ago

Business response 5 months ago

Thank you for your kind feedback!
Profile photo of J B
5 months ago

The Physicians dont check the patients there. If bloodwork shows a problem they send in a nurse practitioner. Go somewhere else. Definitely a NO GO! They dehydrated my family member so severely it could’ve killed them. Stay away!!

Business response 5 months ago

We’re sorry to hear that you were disappointed with the outcome of your loved one’s stay, and we understand how difficult and emotional healthcare situations can be. While we respect your perspective, several aspects of the review do not fully reflect the clinical course and events as they occurred. Our clinical team, comprised of Physicians, Physician Assistants and Nurse Practitioners is committed to delivering excellent, evidence-based care tailored to each resident’s individual needs. They went to great lengths to communicate with you and keep you apprised. We are confident that appropriate and attentive services were provided to your loved one throughout their stay. We would welcome the opportunity to speak with you directly to discuss your concerns and review the care provided in greater detail.
Profile photo of Dorothy Tye
Dorothy Tye on Google
6 months ago

I will not be recamendig any to that facility because the care they give there pacient sucks they staff acts like they don’t care about there clients.I have been there to see family member a few times and I did not like what I saw.There fore I am trying to her transferd out of that facility .

Business response 6 months ago

Hi, Dorothy. We are sorry to hear that we didn’t meet your expectation. We have very high expectations at Mentor Hills Post Acute and would love the opportunity to improve. Please get in touch with us at (440) 256-1496!
Profile photo of Diana Kozak
Diana Kozak on Google
7 months ago

Business response 7 months ago

We appreciate your input. Thank you for your review.
Profile photo of Peyton Singer
Peyton Singer on Google
9 months ago

Wonderful staff & administrative team. They have great communication and provide great care.

Business response 9 months ago

Our organization aims to deliver the highest quality patient care. We love to hear about these positive experiences. Thanks for sharing this feedback with us!
Profile photo of CHRIS LEE (BUCKY)
CHRIS LEE (BUCKY) on Google
9 months ago

Business response 9 months ago

Thank you for your kind feedback!
Profile photo of Jermanee Hart
Jermanee Hart on Google
9 months ago

Business response 9 months ago

Thank you for taking the time to leave your review of our facility. We apologize that our services were not to your satisfaction. We have documented your feedback and have notified the management team. We invite you to contact our administrator at (440) 256-1496 if you have any additional concerns or details to share.
Profile photo of Rebecca Stames
Rebecca Stames on Google
9 months ago

My father is currently a resident at Mentor Hills Post Acute. I visited from out of town last weekend and was so happy to see what a lovely facility it is. I walked in to see one of the nurses feeding him with such gentleness and care, it gave me peace knowing he is well taken care off. The facility is spotless and located in a wooded setting and is just beautiful. The staff has been really kind to my mom and the entire family wishes to thank everyone for the great care my dad receives. We all appreciate you so much! EDIT: My father passed today and I wanted to give a special thank you to nurse Kim W. The care and compassion she showed in his final days and hours was more than I could have ever imagined. Thank you from the bottom of my heart.

Business response 9 months ago

Rebecca Stames, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mentor Hills Post Acute.
Profile photo of Leslie Kirschner
Leslie Kirschner on Google
10 months ago

My father in law was at Mentor Hills Post Acute Care. The staff was extremely attentive and did whatever they could to accommodate him and our family. I am grateful they were there during such a difficult time.

Business response 10 months ago

Leslie Kirschner, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mentor Hills Post Acute.
Profile photo of Patricia Sprowls
Patricia Sprowls on Google
11 months ago

After comparing this facility to another facility I was at, I have found that mentor hills post acute is far superior in the care that you receive. The people are kind and treat me nice. There are activities to keep you busy all the time if you wish to be. Movies on Friday night I think that’s great, excellent church services, bingo and other games. Highly recommend if you are looking for a skilled nursing facility.

Business response 11 months ago

Patricia Sprowls, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mentor Hills Post Acute.
Profile photo of Renee Fedele
Renee Fedele on Google
11 months ago

Have had nothing but problems with my grandfather and getting his bedtime medicine and getting help from the overnight staff. Extremely rude. **update** Sarah has been very helpful with getting my grandfather situated and the transfer home. However some of the staff was still very slow to respond in taking 45 minutes to get to my grandfather to the bathroom.

Business response 1 year ago

Thank you for taking the time to leave your review of our facility. We apologize that our services were not to your satisfaction. We have documented your feedback and have notified the management team. We invite you to contact our administrator at (440) 256-1496 if you have any additional concerns or details to share.
Profile photo of Brianna
Brianna on Google
11 months ago

Business response 11 months ago

Thank you for your kind feedback!
Profile photo of Brianna Carmichael
Brianna Carmichael on Google
11 months ago

Business response 11 months ago

Our organization aims to deliver the highest quality patient care. We love to hear about these positive experiences. Thanks for sharing this feedback with us!
Profile photo of Bruce Kirchner
Bruce Kirchner on Google
11 months ago

This place is a joke. Staff overworked, not trained properly, not friendly with residents or families. I would like to see the owner’s to put their loved ones here. Picture are not even of this location. Now we can not get the code for the front door to be able to come and go to visit loved ones.

Business response 11 months ago

Thank you for taking the time to share your feedback with us. I’m sorry to hear that your experience didn’t meet your expectations. I’ve shared your review with the management team so we can focus on this opportunity for improvement. Please contact our administrator at (440) 256-1496 if there are any additional concerns you’d like to discuss.
Profile photo of Chris Yeray
Chris Yeray on Google
11 months ago

My grandma has been there for a month. The staff is friendly, helpful and has gone way above to help her in any way she needs. We have been very happy with grandma’s stay. Would definitely recommend.

Business response 11 months ago

Thank you for the positive review! We appreciate the support.
Profile photo of Anne S
11 months ago

They should keep the same staff on the memory care unit, but they don’t. They are understaffed and you have to hunt nurses and aides. The unit is very small and gives a not homey vibe.

Business response 11 months ago

Thank you for taking the time to leave your review of our facility. We apologize that our services were not to your satisfaction. We have documented your feedback and have notified the management team. We invite you to contact our administrator at (440) 256-1496 if you have any additional concerns or details to share.
Profile photo of J W
1 year ago

I recently contacted facility with a family friend to go over some financial details with the business office manager Melissa. She was very knowledgeable and helpful in assisting the family with their questions so we stopped in to tour the place. Facility was clean and everyone was friendly, potential resident will be admitting soon. Thank you so much for your hospitality Melissa!

Business response 1 year ago

Jessica Whalen, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mentor Hills Post Acute.
Profile photo of Sarah Salopeck
Sarah Salopeck on Google
1 year ago

Business response 1 year ago

Hi, we sincerely appreciate you taking the time to leave us this rating! Take care!
Profile photo of Amanda Hoover
Amanda Hoover on Google
1 year ago

great staff and great facility, highly recommend!

Business response 1 year ago

Thank you for the positive review! We appreciate the support. Our organization aims to deliver the highest quality patient care. We love to hear about these positive experiences. Thanks for sharing this feedback with us!

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Birdeye provides customer experience and online reputation management related products and services. The reviews on this page were provided by patients and/or family members who submitted a review or survey regarding their stay at our facility. These reviews are submitted via Google, Facebook, Yelp, Caring.com, NursingHomes.com, Bing, etc. All names and other PHI (personal health information) has been removed per HIPAA privacy guidelines. Reviews are screened for PHI, helpfulness, and other guidelines prior to publishing on this website. All content available on this website is protected by copyright and other intellectual property laws.