What Our Community is Saying
Browse recent reviews of our skilled nursing and short-term rehabilitation services at Mentor Hills Post Acute in Mentor, Ohio. These testimonials reflect the quality of our nursing care, therapy outcomes, responsive communication, and the warm, welcoming environment we strive to provide every day.
All Reviews
28 reviews
Excellent care, very friendly staff, met all my goals in therapy. Highly reccommend!
Business response 2 days ago
I recently had a loved one at Mentor Hills and am so happy with the care they received. Great job to all the staff. They are caring and kind.
Business response 14 days ago
The Mentor Hills team genuinely cares for its residents & staff. I can speak from firsthand experience. From Therapy to Wound care, Mental Health, Nursing & NP services – this facility is a great choice for rehab or long term care.
Business response 33 days ago
Business response 44 days ago
My uncle is in there and the nurse are leaving him wet.. I just want him better take care of and not neglect..
Business response 3 months ago
This place is a nursing home, and I wouldn’t put anyone I cared about in there.
Business response 3 months ago
Business response 5 months ago
The Physicians dont check the patients there. If bloodwork shows a problem they send in a nurse practitioner. Go somewhere else. Definitely a NO GO! They dehydrated my family member so severely it could’ve killed them. Stay away!!
Business response 5 months ago
I will not be recamendig any to that facility because the care they give there pacient sucks they staff acts like they don’t care about there clients.I have been there to see family member a few times and I did not like what I saw.There fore I am trying to her transferd out of that facility .
Business response 6 months ago
Business response 7 months ago
Wonderful staff & administrative team. They have great communication and provide great care.
Business response 9 months ago
Business response 9 months ago
Business response 9 months ago
My father is currently a resident at Mentor Hills Post Acute. I visited from out of town last weekend and was so happy to see what a lovely facility it is. I walked in to see one of the nurses feeding him with such gentleness and care, it gave me peace knowing he is well taken care off. The facility is spotless and located in a wooded setting and is just beautiful. The staff has been really kind to my mom and the entire family wishes to thank everyone for the great care my dad receives. We all appreciate you so much! EDIT: My father passed today and I wanted to give a special thank you to nurse Kim W. The care and compassion she showed in his final days and hours was more than I could have ever imagined. Thank you from the bottom of my heart.
Business response 9 months ago
My father in law was at Mentor Hills Post Acute Care. The staff was extremely attentive and did whatever they could to accommodate him and our family. I am grateful they were there during such a difficult time.
Business response 10 months ago
After comparing this facility to another facility I was at, I have found that mentor hills post acute is far superior in the care that you receive. The people are kind and treat me nice. There are activities to keep you busy all the time if you wish to be. Movies on Friday night I think that’s great, excellent church services, bingo and other games. Highly recommend if you are looking for a skilled nursing facility.
Business response 11 months ago
Have had nothing but problems with my grandfather and getting his bedtime medicine and getting help from the overnight staff. Extremely rude. **update** Sarah has been very helpful with getting my grandfather situated and the transfer home. However some of the staff was still very slow to respond in taking 45 minutes to get to my grandfather to the bathroom.
Business response 1 year ago
Business response 11 months ago
Business response 11 months ago
This place is a joke. Staff overworked, not trained properly, not friendly with residents or families. I would like to see the owner’s to put their loved ones here. Picture are not even of this location. Now we can not get the code for the front door to be able to come and go to visit loved ones.
Business response 11 months ago
My grandma has been there for a month. The staff is friendly, helpful and has gone way above to help her in any way she needs. We have been very happy with grandma’s stay. Would definitely recommend.
Business response 11 months ago
They should keep the same staff on the memory care unit, but they don’t. They are understaffed and you have to hunt nurses and aides. The unit is very small and gives a not homey vibe.
Business response 11 months ago
I recently contacted facility with a family friend to go over some financial details with the business office manager Melissa. She was very knowledgeable and helpful in assisting the family with their questions so we stopped in to tour the place. Facility was clean and everyone was friendly, potential resident will be admitting soon. Thank you so much for your hospitality Melissa!
Business response 1 year ago
Business response 1 year ago
great staff and great facility, highly recommend!
Business response 1 year ago
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